Commercial policy / project baseline

Samples, shipping, warranty and support in plain terms.

This page explains the working rules for evaluation devices, cross-border delivery, defect handling, returns and project support. The written quotation, order confirmation or signed contract controls the exact terms for a transaction.

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A project baseline, not a blanket promise.

A product appearing on this site does not establish stock, a guaranteed dispatch date, local repair, advance replacement, payment certification or a universal warranty. We confirm the exact model, configuration, destination, quantity and service allocation before commitment.

Commercial policy / project baseline

What is confirmed for every project

Model and variant, Android and firmware, accessories, destination, quantity, currency, payment, Incoterm, importer, warranty route, RMA owner, support response and acceptance criteria are written into the project record before a commitment is made.

Evaluation samples

A sample answers a named question. It is an evaluation unit, not proof that every variant is ready for volume delivery.

Confirm the exact model, regional variant, memory, scanner or RFID option, operating system and accessories.
The quote states whether the unit is purchased, loaned or supplied against a deposit, including freight, duties, return date and any non-return charge.
Agree the workflow, environment, labels or tags and acceptance questions before shipment.
Do not send APKs, source code, credentials, customer data or production logs through the public form.

Shipping and delivery

Every shipment needs a confirmed destination and a written allocation of cross-border responsibilities.

The order record identifies ship-from, destination, quantity, configuration, Incoterm, carrier method and freight or insurance allocation.
Customs duties, taxes and importer-of-record responsibility are assigned in the quotation or order.
Dispatch and transit dates remain estimates until stock, payment, export documents, carrier capacity and destination requirements are confirmed.
Risk and title transfer follow the agreed Incoterm and transaction documents; substitutions or split shipments require buyer approval.

Warranty and defect scope

Warranty covers the named hardware and terms. It is not an unlimited compatibility, uptime or local-service guarantee.

The written quote or order identifies the applicable manufacturer or project warranty, period, region and exclusions.
Application defects, payment certification, data loss, consumables and unauthorized modifications are separate responsibilities unless expressly included.
Local repair, advance replacement, on-site service and loan equipment require a named service route and commercial commitment.
Inspect the shipment on receipt and retain labels, packaging, photographs and delivery records for any claim.

RMA and returns

A return starts with a recorded issue and an approved route. Do not ship hardware back without an RMA instruction.

Provide the order reference, serial number, configuration, failure description, reproduction steps and diagnostic evidence requested by the support owner.
The assigned party confirms whether the issue is a hardware defect, configuration problem, software issue or excluded condition.
Return packaging, freight responsibility, inspection window and repair or replacement outcome follow the applicable order or RMA record.
Remove customer data, credentials and signing material, or handle them through the agreed secure process, before return.

Quotes, payment and changes

A form submission, sample request or email discussion is not an accepted order.

The written quote defines configuration, price, currency, validity, payment or credit conditions, delivery assumptions and applicable taxes.
An order begins only after configuration and destination review, written confirmation and completion of the agreed payment or credit conditions.
Changes to quantity, model, software package, accessories, destination or timing may change price, availability, certification and lead time.
Software maintenance, MDM tenancy, payment acquiring, local installation and importer services are separate scope items unless written into the quote.

Commercial policy / project baseline

What is confirmed for every project

Before dispatch: the record should carry the exact model, destination, quantity, commercial terms and responsible support owner.

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